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Dear Sirs, I received my American Outdoor Grill last week and couldn't be more pleased. When I placed my order I specified a specific week for delivery in the future to my cabin in the mountains. Well, they accidentally overlooked the future shipping date and when I was notified of the shipment that was now in progress they immediately and unequivocally acknowledged their error and had the shipper return the grill to them at their expense. When the correct shipping time came, my grill was delivered as promised, with the packaging in excellent condition. The packaging from AOG was phenomenal and the grill arrived in impeccable condition. The shipper is also worth recognizing. My cabin is up in the mountains on a one lane winding road with sharp turns. The shipper arrived, unloaded it with the lift gate and delivered it to my doorstep across the gravel drive with a helpful and pleasant attitude. I can't say enough about the ease of this transaction and how highly I recommend Gas Grills Now for any future outdoor needs. They have competitive pricing and the service was exemplary from beginning to end. Regards, Doug H. Florida
gentlemen ( and ladies ) you have been the most accurate, honest & detailed web site that i've used so far in relation to grilling & grilling safety. that list includes all the major manufacturers , consumer testing & retailer's . please keep up the good work & information. thank you ! alan atkielski p.s.- i'm telling all of my friends & family's about your great service !

Alan A.
Brooklyn NY
I called to buy a fireplace and all the things I need to go with it and Harold was very helpful, polite, knew his product and what it does, and was able to help me get ever-thing I needed to make my fireplace experience a pleasurable event. I will highly recommend your company to everyone I meet especially when I am showing them around our new lake house. Thanks, Mike S
Aiken, SC 29801
You folks beat all the local shops here by several hundreds of dollars for the same products ! I'll be using you folk for all my stove installs from now on !

Thanks again for all the help !

Tony V

I just wanted to write and say thank you to the Sales manager Harold ext 209 for taking care of me with regards to my order. I made a mistake at the time of my order and he was very quick to listen to me and take care of me with exceptional service. Joshua FARMINGTON, MI
To the CEO, Your website was easy to navigate and provided enough information without all of the typical "fluff" that we see so much of today. I placed an order with Harold. I can not comment on the quality of the fireplace or delivery, as I have not taken delivery yet. What I can say is this " Harold made the process very easy. He listened to what I had to say, made suggestions, allowed me time to digest his recommendations and then, the most surprising part of the call, after I said what I wanted there was no more attempt at up-selling me". He did try to provide a more expensive option for me, but in a very professional manor, I knew what I wanted and he did not lose a sale by applying undo pressure. He's a good one, keep him! I own and operate 3 small corporations. Harold is the type of salesperson I would want working on one of our teams. Just thought you would like to know. Dave M
Harold was great. He was very helpful, explaining everything I needed. He was always pleasant to talk to (we talked 4-5 times). Give him a BIG raise!!!!
Fran S

Good afternoon, just wanted to drop a note to express my appreciation for your outstanding service. Saturday afternoon in Palm Springs CA @ a customers home I ran into a few problems "this being my first installation" so I called your customer service line and asked for Harold who I originally spoke to when putting together the order. Harold was not in that day and I believe he was attending a seminar on his day off, never the less your customer service agent contacted him and within 5 minutes Harold was returning my call, and with answers to my questions. WOW now that's customer support !! I felt that this kind of service deserved recognition, so thanks Harold and to Fireplacesnow for excellent customer service.
Steve E.
I called and spoke to one of your sale representatives today named Harold (ext. 209) and found him to be very helpful. He answered all of my questions and gave me some valuable advice regarding a purchase for my fireplaces in our home. He even offered his service to answer any questions on my future install.
Thank you for all your help. You were wonderful and didn't even make me feel stupid! You answered every question with great knowledge and patience. I will be ordering from you! Management needs to know what a great staff person they have!
Kathy K.
I wanted to email to say how impressed I was with the sales rep, Harold . He is very knowledgeable and took the time to answer all of the questions I had.

My husband and I are looking to purchase a gas fireplace for our home and are not sure what fireplace would be the best fit.

Harold took the time to explain the differences between vent free vs. direct vent. I feel comfortable now with my choice and will look forward to talking with Harold again when we make a purchase.

Thanks Harold!

Jen P.
Just ordered a fireplace and some accessories from your company. The salesperson I dealt with was named Harold. He was extremely professional and very helpful. He was very knowledgeable about your products and gave me great confidence in shopping with you. If I have need of any further products along your line you can bet I will be back. Thanks Harold!
I wish to compliment the prompt and excellent service that your employee Harold extended to me in my recent purchase thru your online site. He was extremely knowledgeable and helpful in addressing all of my questions. I will definitely be purchasing more products in the near future as we build our home. Please extend my thanks to Harold for all of his help.
Thank You,
Tom H.
These guys are great. they took care of me the week before the Saints were in the Super Bowl so I would have my new grill.
Thanks guys
I had superb customer service from Harold @! I'd ordered the wrong part's on line, and he promptly notified me of my error and helped me elect the right and best product for my needs. I will definitely refer family, friends and colleagues to you for their fireplace needs. Thank you very much!

Dave K.
This is to let you know when I opened the fireplace box to install the fire box the back was damaged. By working with Harold and Bonnie we are resolving all the issues regarding the firebox and some problems with the flue kit that was delivered.
Thank you very much and my wife and I will continue to use your site for future purchases.

Buddy G.
My husband and I want to Thank You so much for the excellence service we have received from you. Harold was an excellent and knowledgeable salesman. The customer service ladies, Bonnie and Melissa, have been such a pleasure to deal with! Something that is VERY rare in this day and age! We purchased a Mantis vented gas log stove and are very thrilled with it!!!!!!!We highly recommend this company and the stove!
Danny and Pam B.
Harold was a very helpful and found the right model for me in a very efficient and professional manor.

Peter B.
I Worked with Harold, who made me a good deal on a wood burning fireplace. Harold was responsive, reasonable, and helped me make certain I got what I needed. While I just ordered the fireplace and haven't received it yet, the experience dealing with Harold has been a good one.
Harold was a tremendous help in selecting a grill and accessories, and assisting with the final purchase. Thanks a million!
Harold, just wanted to take this opportunity to once again thank you for your help with my order. I also wanted to thank you for your professionalism in advising me that the two pieces I wanted to order would not work with each other. Other companies would have just kept quiet and sold me the additional item and waited for me to realize later that it would not function together. Thanks once again, much appreciated.


Bonnie was a great help to us today in figuring out what to do in a situation where we needed to exchange a termination cap for a fireplace system because we ordered the wrong one in the first place. Good people make companies good, and Bonnie is good people!
Charles B.
Kasey was prompt and extremely helpful!!! Thanks!!!
David B.
Harold was very helpful in helping me track my order and and also helping me determine what built-in grill was right for me. Thanks for the great customer service.

Steve P
I just ordered from and they are the best!! Harold answered all my questions and was extremely knowledgeable about the grills. I have been searching for a built-in grill for days and I'm so happy that I finally found a company that would go the extra mile for me. Customer service is hard to find these days, but has it down.
Thanks, I always wonder how these things work with online purchases but at this point I'm getting better service than I would at BBQs Galore.

Eric M.
Thanks so much for taking care of me with a new blower unit. Thanks again for the great customer service. We surely love the fireplace and our monthly gas bill has been lower every since. My oldest daughter was home from the Navy for Christmas and they had that unit fired up constantly. It worked great and kept the place warmer that ever. Thanks again and let us know if you want that blower back.

Kurt F.
Melissa.......your a real VIP in my eyes !!! You have always been on right the ball.... "Super Communicator" !! Thank you again,
George B.
I very much appreciate all your help in this. I have had nothing but great service from Wholesale Now and I will be a repeat customer in the future.

Best wishes
Frederick W.
Bonnie - I just wanted to thank you for all of your work in resolving the issues with my order(s). Your follow-up is very much appreciated and I will happily recommend your company as a one of the on-line vendors that prides itself in satisfying its customers!
Thanks again!

David Y.

I just wanted to thank you for all of your work in resolving the issues with my order(s). Your follow-up is very much appreciated and I will happily recommend your company as a one of the on-line vendors that prides itself in satisfying its customers!

Thanks again!
David Y.

Harold Wagner was very helpful with answering all my questions and helping me put this order together..............Thanks!

Earl, H.
Bonnie, thank you so much for your prompt attention to this. I am so pleased with your customer service. Sometimes I've been hesitant to shop or buy on-line, but your company has been outstanding in resolving any problems I've had. Thank you again!


Thank you so very much for getting to us as quickly as possible and for your great customer service. Please forward this to your manager. Your manager needs to know your follow up was outstanding.

I live in a rural area and do not have local access to a place that supplies these remotes so I''ve been looking online to order one. I chose your company because of the "A" rating that the Better Business Bureau gave you.

Melinda, TN.
Hi Bonnie,

I just wanted to let you know that I received the part, was able to install it, and it is working perfectly. Thank you so much for your help with this issue. I would be delighted to recommend your company to everyone I know.


I would like to thank Tim Baltzell for his outstanding service and support. Tim demonstrated great patience and iniative in resolving my problems with the purchase of a tanning bed. Tim is " Customer Service ". He represents your company very well.
Again, thank you.
Greg H.
I just wanted to thank you again for the outstanding service that I have received from From the very beginning I have been thrilled with the friendly and prompt help that I've gotten. Harold was great in helping us pick out our unit, add a remote to it, and getting everything shipping very quickly. And you have been great in helping me in getting a couple of follow-up questions resolved promptly.

I will not hesitate to recommend to anyone I know that is shopping for a product that you provide. Thanks again.

Pete A.
Dear Harold,

I am writing to let you know how much we have enjoyed the Fire Magic Custom II gas grill we purchased from you in 2003. It is the finest grill I have ever seen or used. We cook out often and the grill enables us to duplicate the results you get at five-star restaurants. Our friends never turn down the opportunity to come to our house for a meal cooked on the really cooks everything to perfection! Thanks to you and to for a wonderful experience.


Mike M.
My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!
Charles, Canada

Dear Dan,

Thank you so much for your prompt attention to this matter! Your willingness to send the correct fireplace so quickly has allowed us to stay on track with our plan to have our basement finished by Christmas.
You certainly adhered to a "no-hassle" policy, despite the potential hassle involved in returning one fireplace and getting another one.

I have printed out the bill of lading and have left a note on the door for the shippers, since I don't know if I will be here.

Again, many thanks!

Happy holidays.

Again, thank YOU so much for your diligent work in getting everything straightened out for us also. I know it was frustrating for you also, but you continued to really strive for customer service, and I appreciate that.
Thanks for the $100 back, very nice of you. I look forward to the steak knives also, thanks for letting them know all the problems we had.


I just wanted to reiterate my thanks for the awesome service. Sending 2 grill ignitions to be sure one arrived in time was impressive. You saved my July 4th barbecue!

Thanks again.

Many thanks for your prompt response to my query. As you could probably tell on the phone I wasn't particularly happy with the circumstances leading up to my phone call to customer service (nearly 3 weeks since I ordered my BBQ) but you gave me an honest response, offered to follow up and most importantly, actually followed through - within minutes. It is service like this that will make me and no doubt others come back to Wholesale Now rather than switch to the myriad of competitors.

Now can you please train up some more people and send them off to work at all the airlines, retail banks and utility companies??

Haydn S.
Thank you Lou for all the help with the original order and getting my missing part sent to me. The service I received was good, and my product ("H" burner & venturi's) arrived in a timely fashion. And when my package arrived w/o one of the venturi, Lou was very helpful via phone calls, voice mails and email to get me the missing part once again in a timely fashion.

While I hope my grill will not need anymore repairs in the future, I will certainally would consider Wholesale Now for the parts if my grill needs help again.

Thanks again for all the help!

Kim M.
Dear Lou,
I want to convey to you my satisfaction in working with you and your company. I ordered four items from your company and was not able to use one of the items. I was informed that you had a standard restocking fee, but I asked that it be waived since I never opened the item. You got me all of the information, in a very timely manner, to send the item back to the manufacturer. They agreed to return the item and not charge a restocking fee.

It was a pleasure dealing with you and your company. It is not often these days that you get a competent person to help you and in such a gracious manner. You definitely made this customer feel serviced.

Thank you.
Warm Regards,
Alicia K.
Dear Lou,

I hope this e-mail finds you doing well. I wanted to take a moment and thank you for your assistance in getting resolution on the fireplace trim kit that I ordered. I work in the service industry and giving and receiving excellent customer service is extremely important to me.

Although the item that I ordered was defective and doesn't even come close to fitting my unit, I was pleased that after my initial telephone call that you followed up with me within the hour. Not to mention that my follow-up e-mails were responded to very fast and it was appreciated.

Kudos to you for your professionalism and for acting as the customer champion for Thanks again for bringing a satisfactory resolution to my issue by getting me a full credit.

Best regards,
Suzanne H.
Dear Lou,

Thank you for the quick response! I never had any doubt that you would take care of us. I understand that sort of stuff happens and appreciate you looking into the delay. I won't hesitate to recommend to my friends and family - in fact, I already have since they wanted to know about our new grill. We sure love the grill! From sales to service you guys have been great. Thanks again Lou and have a great evening!


Mark & Penny R.
Dear Lou.

I know that the fireplace remote that I received defective was a small item, but I must say I was impressed with your prompt response to my problem, your desire to find out exactly what was wrong so that you could fix it, and the fact that you contacted the supplier to get a replacement in very short order. This is customer service at it's very best!
thank you
David B.
To whom this may concern at

I am writting to those at for the great, friendly and knowledgeable service my husband and I received from Harold at Wholesale now. He was very helpful, knowledgeable and answered every question that I had every time I called. He was a pleasure to work with and we look forward to doing more business with in the future.

I would like to provide with testimonial quote for your website to express our appreciation for your service.

" runs a GREAT BUSINESS and we are VERY HAPPY CUSTOMERS. I was pleased to work with Harold at when I purchased a Vanguard 50inch woodburning fireplace. Everytime he answered the phone, he was polite, friendly, knowledgeable, and remembered our conversations...he is very on target and professional as well. We greatly appreciated the great, knowledgeable service and I have given your company name to several people who have recently purchased homes and looking for products that you sell at I am sure it will translate into some orders for you. We will also send some before and after photos when our fireplace is finished. It was a pleasure to do business with and look forward to doing future business with your company".

Kind thanks....Dana K.
Holbrook, NY

Harold and Chris,
Thanks so much for all your help in picking out a new bbq grill! Your patience, knowledge and advice were much appreciated. Your great attitudes were only bested by the incredible range of products you sell and at such AMAZING PRICES!!! Thanks for taking the time to un-boggle my mind and guide me through the maze of choices. I can't give a higher recommendation to you and your service. Truly top notch!

All the best,
Kirk T.
Granada Hills, CA
Good Morning Harold,

Please accept my thanks and kudos for having a site and service that has exceeded my expectations! I'm telling everyone about you guys!!

Donald B, CA

Jason handled the sale. He was knowledgeable, helpful and efficient. He kept me informed every step of the way. ...Thanks to Jason and the rest of your team I'll be back. Thanks again.

John E, CA, USA
Thanks Tony,
I received the gas grill cover that was backordered and arrived only a few days after the grill and have already enjoyed cooking on my new Fire Magic Monarch gas grill. Your follow-up and service is very much appreciated. Everything arrived in good shape and I was quite impressed with the manner the grill was so securely packed for shipment. Nice work . I certainly recommend you guys for your excellent customer service and for taking the time to point out the nice features of the FireMagic brand grill.
Walter, TX
I want to thank you for your prompt and courteous service in the ordering and delivery of my Napoleon grill. Thanks for keeping me informed of the delivery delay and also for the refund of $100. I will let all my friends in the market for a new grill know about your company and superior service.
Paul, NY
Thank you so much for the courteous and professional manner in which you placed my order. I needed doors quick and you guys delivered on time. I can't wait to do business with you all again.
Jack, North Carolina
Hi Tony!!!!!!!!
WOW!!!!!!!!!!!!!! I got a new REALY COOL BBQ!!!!!!!!!!!!!!! The extra burners are here and the cover as well! The carton was crashed in at the bottom and pushed on the front door panels in a bit. They are not scratched and so far it looks as though the only minor effect is the left door which has the backing plate on the right side (sticks out about a half inch or so, so the right door closes against it keeping them even) got bent back slightly. If this is the only problem, which I believe is the case at this point, it will be no problem for me to correct. I had to come in and take a break for the effort involved with removing all the protective tape!!!! I'll let you know if I find anything else. In the mean time... thank you so much for all you help and support!Sincerely,
Greg H., CA
The folks at Wholesale Now couldn't have been nicer or more efficient. Their prices are good and they have a knowledge of the products they sell. I ordered my grill on a Friday and received it the following Wednesday. What more could you ask for? Thanks again,
Steve S., LA
Thank you very much for the top notch professional service and the fantastic price on our new Lynx 30 inch barbecue. My wife and I can’t wait to set it up and start cookin’. We live on the beach in California and we grill outdoors all year round. I will let you know about the condition of the unit when it arrives.
Larry C., CA
Gail handled our sales transaction and was very good answering numerous questions before I made the order. She was very knowledgeable and helpful. By ordering from your company instead of buying locally from the gas company, we saved over $300.00. Thank you for answering my question regarding the warranty registration today. My husband, Fred, and I are very pleased with the product and most of all with your company and service.
Sincerely, Marvel M., New Mexico
Thank you and, especially, thanks to Harold for all of your assistance in my recent grill ordering difficulties. Harold went out of her way to help me out and get me the right grill and a very fair price. Her recommendation of the Fire Magic brand was excellent. I really appreciate her assistance. And I appreciate her handing the order off to you so that everything would go smoothly. I received the grill today. Outstanding! I can't wait to use it. Thanks,
Pat M, MO
My Magma Products Natural Gas Grill arrived onschedule, 5/11 in perfect shape. It looks fantastic!! Looking forward to getting the gas hooked up and starting to use it. Thanks for making it easy to order this item.
Dick K.

Dear Wholesalenow

I am the proud owner of a Fire Magic Elite 50 Grill from My experience purchasing it from Wholesalenow was perfect. The sales consultants were a huge help and showed unending knowledge -- and as important, patience -- in assisting me in identifying the grill for me and answered my endless questions. has been there for me post-sale as well for my continuing questions about the grill. Oh Yeah, the price was better than I could find anywhere and way under what local retailers asked. I doubt I would have received as good post-sale support from any local "fireplace" retailer.

The Elite 50 is a workhorse -- it's huge !!!! I now don't have to worry about cooking in shifts due to the size. More importantly, the heat is unbelievable -- particularly the infrared burners which are turning out perfect seared steaks, and NO MORE flare-ups from my old grill.

Wholesalenow was recommended to me by a friend and I've now recommended it to friends and family.
Rich D., NJ


Dear Harold,

I am extremely satisfied with my recent purchase from and would like to extend my sincere thanks to you and your company.

First of all, I love my new Fire Magic Regal II gas grill with Inferno I.R. burner. I have owned other ‘high end’ grills before, and this one gives me the flexibility to cook just about anything the way I like to.

Finally, I can consistently cook steaks that are juicy on the inside and have that great ‘crust’ on the surface. Given the price tag on this baby, I had very high expectations for performance, and this grill has delivered!

What has motivated me to write this letter, however, is the incredible service that you, Robin, and Amanda have provided. This was the most expensive internet purchase I have ever made. When I make a big purchase, I do my ‘homework’. One thing that really frustrates me is when I have questions for a salesperson, and I find that I know more about the product(s) than they do. Well, in this case, I connected with you, Harold. You authoritatively answered my many technical questions regarding thisgrill and the others on my list. Rather than get annoyed as one question led to another, you made me feel as if I was chatting with a friend about something we were both interested in. And is an on-line business!

I am also impressed with how Robin and Amanda ‘stayed in the loop’ until the product was operational on my back deck, and all backordered items delivered. This is a level of customer support that few businesses are known for.

Once again I want to thank you for the high quality of your products and service. I would recommend this business to anyone!

Bill C., Vermont


Thank you for the phone number and all the info concerning my order. It's nice to have good customer service for once.

Tiffany R. A., OH

Thank you very much for all your help with my purchase. You beat the very best price that I was able to find at several local stores and saved me alot of money. I was recommend by someone to you and will strongly recommend you and your website to anyone. Once again, thank you for really taking care of me and making my purchase so easy.

Dominic O., OH
Dear Tony,

I just wanted you to know that I did receive the rest of my order. I can't thank you enough for all your time, patience and assistance. You have been great and I really appreciate you letting me know that my order had been shipped. Thank you so much for everything.

Sheree M., OK (12/17/03)

I would like to thank you for all your help. This "simple" purchase has seemed to take on a life of it's own! Once again, thank you for your assistance, and I hope you have a very nice holiday season.

Be well,
Paul K., NY

It came in perfect condition and faster than I expected. Thank you so much!

Kym B., Texas